Client Reviews
The best way for us to work for you is to work with you. Teamwork is central to the Race Timing Solutions philosophy and a pillar of our service delivery to ensure that your race is a success. Our goal is to make sure that the race timing experience is fulfilling to all the participants and we can achieve this by working closely in partnership with you. Here’s what some of our clients have had to say about us:
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Race Timing Solutions (RTS) provided chip timing services for the West Suffolk Triathlon 2018 and they were a pleasure to work with. The price of their service represents good value, they were proactive in contacting me before the race and easy to communicate with. On the day I found Dennis to be very knowledgable, efficient and professional. He made me feel relaxed that the chip timing was under control and everything ran smoothly with no major issues. The results were published live to the web during the race and the final results for prizes were available very quickly after the last competitor was finished. I have used the services of one other race timing provider and the service of RTS was miles ahead in comparison.
Thanks from
Sam, Race Director 2017-2018,
West Suffolk WheelersWest Suffolk Triathlon.
We’ve used racetimingsolutions at our loveswimrun open water swimming events, The Big Welsh Swim and The Big Bala Swim, and have been blown away by the level of professionalism, enthusiasm and care that all their members of staff give. They are super organised, really friendly and the mat system they use seems simple and flawless. The chips are on comfortable neoprene bands that secure well. We have only had one lost chip at our events and suspect that was down to user error! 😉 In comparison to other mat timing providers the service they offer is a very reasonable price. We are looking forward to welcoming Race Timing Solutions to our future swimming events and would highly recommend them.
Love Swim RunChloe Anne
Race Timing Solutions were the only company (out of four) to reply, I think this was due to our event being a small school event. They were so helpful right from my enquiry until the feedback after the event. They were always contactable and the support on the day was fantastic. Courtney was extremely professional and helpful on the day. I am extremely impressed and will definitely be using them again.
Trent Girls 5k Trent College
We use RTS for our Tri Series events including the Oysterman Triathlon in Kent. We’ve been fortunate to have Dennis a few times and he’s brilliant and able to manage different peoples expectations, from us as the event organisers to the participants wanting to discuss their times. The kit is of a good standard, they always arrive with plenty of time and are well priced in comparison to other timing companies we have used over the years that were not as helpful and just wanted to get off site as quick as possible. We look forward to working with you again in the future.
Active LifeOysterman Tri
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Race Timing Solutions have always provided a fantastic service for our events. They have never let us down with any aspect of the event timing and their customer service/response to individuals is always exceptionally quick around the events. I couldn’t recommend them highly enough and assuming service level (and price) remains the same, it would be impossible for us to ever leave!
Live leaderboard and other stats on course could be a possible enhancement but we appreciate this would require more timing mats and a big screen and would push the costs up. Due to size we are trying to keep costs down but always interested to price up ideas such as this.
Adam Dickinson
TOTAL WARRIOR
We used Race Timing Solutions for our charity obstacle event Furlong Fury. Being relatively new to biggish events (600 entrants) we appreciated all the help and support along the way. On the day it was reassuring that the RTS guys had the timing all under control – helping us with pre entered and on the day entries. They also offered inflatable start and finish arches and a big clock which all added to the atmosphere. We have used RTS twice and would have no hesitation in recommending or using them again. Cathy Fletcher, Halo Leisure
Halo Leisure Cathy Fletcher
I took some time this morning looking through the results pages for both teams and individuals. The product you have done is frankly amazing and was exactly what I was hoping for in my vision. It is the biggest talking point around the regiment right now, with universal praise for getting you on board and really adding professionalism and credibility to the times. I have not today received a single protest or appeal from any team – which is testament to the accuracy of the data.
On a personal note, thank you to you an all your team for their hard work. You were exceptionally understanding, patient, good humoured and accommodating. I am glad working with the Army has been a positive experience for you. I will be pushing your services to everyone I know, who is planning any kind of sporting or adventure race. As you know, there is some real opportunity within our community to do more race timing – the quicker we spread the word about you the better!
Matt Jones
Race The sun
“RTS understand what we need to make race day run smoothly. The service we receive before, during and after our events definitely make us feel like a long-term valued client. The calm and professional manner of the RTS team helps us to keep our heads during the busy buildup to the start of the race. They take all of the stress out of manually recording results and the hours spent after the event getting the data together and online – with RTS the process is seamless and runners can see their results as soon as they exit the finish funnel – how’s that for service! The RTS team always go above and beyond the call of duty. I highly recommend!”
Victoria Turner
Stutland Stampede
“Would be uncomfortable using any other company- We have used many companies over the years and as a race official, competitor and race organiser I can safely say that Race Timing Solutions cannot fail to make an impression at events and provide a wonderful experience for all- athletes, officials or spectators. Thankfully I have confirmed our bookings for 2016! RTS- thank you.”
Barnaby Gray
Tri-High Multisports Club
Love using you, you really help us out on the day. We get back great feedback as the runners love looking up their results at the finish.
Penny Herbert
Bearbrook 10k
“Race Timing solutions have always provided a first class service bringing professionalism and quality to every event they have timed for me. They covered everything i could possibly need them to taking a weight off of my shoulders, this has allowed me to focus on making my events bigger and better year in year out. I can’t recommend them highly enough. If you want to get people who are just as enthusiastic about your events as you are look no further.”
Sonia Hawkins
The Nuts Challenge
“When i booked race timing solutions to cover the timing for the Portsmouth Coastal Half Marathon in Feb 2011 I was very impressed with the overall quality of their work. So impressed I have now booked them for our next 4 events and in the process have reduced my overall workload and have the peace of mind that they will do a fantastic job again and again. The whole running of the timing for the half marathon was fantastic and all runners commented on how well it all went from picking up their race chips to the race results service at the end. I would highly recommend them to anybody who is looking for a quality service for future races or events.”
Rob Piggott
Believe and Achieve
Outstanding service from start to finish. I was a first time race organiser and RTS provided a clear and professional service which meant I had once less thing to worry about when planning the event and on the day itself. They were very flexible to our needs and I couldn’t have been happier with the service given. Thank you very much!!
Elliott Packham
Paul Weston Memorial Junior Aquathlon
“We chose Race Timing Solutions for our company’s mountain bike trials and found the technology both accurate and reliable. All our participants were able to access their results quickly and view their standings compared to other competitors. The RTS team were both helpful, friendly, and highly recommended.”
– Stephen Sweeney
SIL Limited
The guys were fantastic. they arrived promptly, they set up the kit quickly and safely. They responded to all our requests immediately, and often kept checking at regular intervals that everything was running ok.
Thank you for a fantastic service!
Karl Read
Positive Sport
“Merlin Cycle Sports Ltd has used Race Timing Solutions for the past 5 years. When we started with Dennis it was just for the timing service, however we soon realised how much work Dennis and his team could do for us. It is fair to say that working with Race Timing Solutions has reduced our workload at the critical time leading up to an event and equally has professionalised our process. We now contract Race Timing Solutions to organise our on line purchase, our event timing, Arch hire, allocation of numbers, presentation of race packs and PA systems. We start working with Race Timing Solutions 8 months before the event takes place. There is constant feedback about event take-up and we are able to mail shot our customers through Race Timing Solutions management page. The payment of fees is conducted monthly and in a very professional way which our accountant has praised. Leading up to the event the team work with us to bespoke the numbers for the riders and prepare all race packs for us to distribute. This has saved us so much time and stress. Post event the team are still available to publish the event times and sort out disputes with riders. We have been promoting events for over 25 years and in that time have never seen a company so well organised as Race Timing Solutions. For 2015 we have 6 sportive events all of which are supported by Race Timing Solutions. I strongly recommend Race Timing Solutions to event organisers. Their service is second to none.
– Phil Edwards, Merlin Sportive
We welcome all feedback and genuinely act on them – because to us this is not just a job, we are a collection of sports loving people and we geneually love this industry so being at your events is not an ordinary work day, it’s a day out to be a part of something we are passionate about.
So please If you have used our services, let us know how we performed by leaving us a testimony via our customer feedback form
Thank you
– RTS Team
Ben was very supportive during the event and was able to accommodate provision of a laptop for our use at registration because our paper list got soaking wet and disintegrated. The results were available immediately and even where we identified an error that we has made on the entry data, it was calmly and efficiently rectified. There experience helped identify potential errors in this data and they were able to suggest options of what might have gone wrong. They are very punctual and a real pleasure to work with.
– Nick Newman, London Fire Brigade Welfare Fund
