Client Reviews
The best way for us to work for you is to work with you. Teamwork is central to the Race Timing Solutions philosophy and a pillar of our service delivery to ensure that your race is a success. Our goal is to make sure that the race timing experience is fulfilling to all the participants and we can achieve this by working closely in partnership with you. Here’s what some of our clients have had to say about us:
Race Timing Solutions have always provided a fantastic service for our events. They have never let us down with any aspect of the event timing and their customer service/response to individuals is always exceptionally quick around the events. I couldn’t recommend them highly enough and assuming service level (and price) remains the same, it would be impossible for us to ever leave!
Live leaderboard and other stats on course could be a possible enhancement but we appreciate this would require more timing mats and a big screen and would push the costs up. Due to size we are trying to keep costs down but always interested to price up ideas such as this.
Adam Dickinson
TOTAL WARRIOR
I took some time this morning looking through the results pages for both teams and individuals. The product you have done is frankly amazing and was exactly what I was hoping for in my vision. It is the biggest talking point around the regiment right now, with universal praise for getting you on board and really adding professionalism and credibility to the times. I have not today received a single protest or appeal from any team – which is testament to the accuracy of the data.
On a personal note, thank you to you an all your team for their hard work. You were exceptionally understanding, patient, good humoured and accommodating. I am glad working with the Army has been a positive experience for you. I will be pushing your services to everyone I know, who is planning any kind of sporting or adventure race. As you know, there is some real opportunity within our community to do more race timing – the quicker we spread the word about you the better!
Matt Jones
Race The sun
“Merlin Cycle Sports Ltd has used Race Timing Solutions for the past 5 years. When we started with Dennis it was just for the timing service, however we soon realised how much work Dennis and his team could do for us. It is fair to say that working with Race Timing Solutions has reduced our workload at the critical time leading up to an event and equally has professionalised our process. We now contract Race Timing Solutions to organise our on line purchase, our event timing, Arch hire, allocation of numbers, presentation of race packs and PA systems. We start working with Race Timing Solutions 8 months before the event takes place. There is constant feedback about event take-up and we are able to mail shot our customers through Race Timing Solutions management page. The payment of fees is conducted monthly and in a very professional way which our accountant has praised. Leading up to the event the team work with us to bespoke the numbers for the riders and prepare all race packs for us to distribute. This has saved us so much time and stress. Post event the team are still available to publish the event times and sort out disputes with riders. We have been promoting events for over 25 years and in that time have never seen a company so well organised as Race Timing Solutions. For 2015 we have 6 sportive events all of which are supported by Race Timing Solutions. I strongly recommend Race Timing Solutions to event organisers. Their service is second to none.
– Phil Edwards, Merlin Sportive
We welcome all feedback and genuinely act on them – because to us this is not just a job, we are a collection of sports loving people and we geneually love this industry so being at your events is not an ordinary work day, it’s a day out to be a part of something we are passionate about.
So please If you have used our services, let us know how we performed by leaving us a testimony via our customer feedback form
Thank you
– RTS Team
Ben was very supportive during the event and was able to accommodate provision of a laptop for our use at registration because our paper list got soaking wet and disintegrated. The results were available immediately and even where we identified an error that we has made on the entry data, it was calmly and efficiently rectified. There experience helped identify potential errors in this data and they were able to suggest options of what might have gone wrong. They are very punctual and a real pleasure to work with.
– Nick Newman, London Fire Brigade Welfare Fund
